To assemble the team required to accomplish our goals, we promote an innovative culture that attracts and retains creative, practical, and energetic people who are driven to do the very best. We know that our employees are key to our success. They know it too.
- Microsoft
- SonicWALL
- VMware
- Citrix
- Symantec
- Kaseya
- AppRiver
Our partnership with Microsoft assures that our technical staff has been properly trained in “best practice” procedures for deploying and supporting Microsoft technologies. In addition, the priority support our partnership provides helps us to resolve complex issues in the most expeditious and cost effective manner possible.
We make considerable investments each year in training and preparation for Microsoft technologies. We stay up-to-date on the latest certifications, with our entire technical team having real hands-on experience deploying and supporting Microsoft products. To maintain our partner certification, we are required to complete numerous projects of varying sizes and complexity. We hold many of Microsoft’s leading certifications, including: Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Technology Specialist (MCTS), and Microsoft Certified IT Professional (MCITP). Certification focus areas include Messaging & Collaboration, Small Business Server, SQL, and Exchange.
SonicWALL is a global leader in security solutions for small and medium sized businesses and are widely recognized for their high-quality and high-performance appliances and services. A leader in the rapidly growing Unified Threat Management category, SonicWALL’s UTM solutions features high-performance, solid-state firewalls and VPN appliances with value-added security subscriptions such as anti-virus, intrusion prevention, and anti-spyware for wired and wireless networks of all sizes. We are trained and certified in deploying these solutions.
VMware virtualization technologies have fundamentally changed our team’s ability to provide scalable and recoverable systems at affordable prices. VMware’s industry-leading cloud infrastructure and management platform delivers multiple solution sets that drive greater levels of flexibility, quality, recoverability and performance than previously imaginable. We have significant investments in training and certification, and have several VMware Certified Professionals (VCPs) on our team.
In today’s complex business and IT environments, organizations need proven solutions that can guarantee users secure and responsive access to organizational applications and information anywhere, anytime. We have deployed Citrix technologies for a variety of our clients including those in health care, hospitality, engineering, and accounting sectors — helping them to leverage the full value and potential of their networking systems. We are a certified Citrix Partner and have several Citrix Certified Administrators (CCA’s) on our team.
Symantec provides security, storage, and systems management solutions to efficiently and securely manage information wherever it resides. We maintain a close partnership with Symantec and were selected by a team of of their engineers to participate in a case study in which we demonstrated our innovation in combining technologies to provide state of the art disaster recovery solutions for the small business community. As a result of our work, we were invited to participate in the annual Symantec Vision Conference.
We chose to base our Managed Services Program on the Kaseya platform. Our partnership with Kaseya enables us to transparently and remotely manage key infrastructure components including servers, routers, backup systems, and security devices. In addition, endpoint devices such as desktops and laptops can be managed using policy templates and automated IT business processes regardless of their location.
We partner with AppRiver to offer cloud-based email security solutions that we consider to be absolutely essential in today’s threat-rich environment. Businesses of all sizes must invest to protect their networks from threats like spam and viruses, scams and phishing attempts, and mail server outages. Compliance is another reason – governments are now requiring strong safeguards for companies that handle sensitive and personal information.
Our clients represent a wide range of industries, including:
- Accounting & Financial
- Architecture
- Biotechnology
- Construction
- Engineering
- Healthcare
- Hospitality
- Hotel Management
- Law Firms
- Non-Profits
- Real Estate
- Retail
- Restaurants
- Wineries
- Waste Management
- Vineyard Management
How can I get more information about your services?
Call our office at 707-963-1930 and we’ll be happy to discuss our services over the phone or schedule a meeting.
Do you support home/non-business users?
In most cases the typical home user does not require the degree of technical expertise we offer, and will be able to find more cost effective break-fix service from vendors specializing in the home user market.
What is your service area? Do you charge for travel?
We serve businesses throughout Northern California and customize Consulting Agreements to address each customer’s individual requirements including expenses related to travel.
Do you support Macs?
We support the entire line of Apple products including desktops, laptops, Xserve, iPads & iPhones.
Do you provide Fixed-Cost services?
We offer both fixed-cost and time & materials based billing models depending upon the requirement.
- Projects are typically driven by pre-approved proposals with the majority of work billed on a fixed-cost basis. Exceptions typically relate to components requiring third-party vendor coordination.
- Managed Services are billed on a fixed-cost monthly subscription basis, determined by the selected feature set.
- General Support services are typically billed on a time & materials basis, though we do offer fixed-cost support contracts. Our goal is to build and maintain a network infrastructure that significantly reduces break-fix work.
- Infrastructure Maintenance plans are prepared annually and can be billed either on a fixed-cost or time and materials basis.
I understand you offer Managed Services that potentially alerts before a problem occurs. How does that work?
Our Managed Services program is scalable. It works by monitoring key components of your network, including servers, switches, routers, and endpoint devices such as laptops and desktops. While not all problems give predictive alerts, many do, and this enables us to proactively fix problems before they become serious. We have eyes into the health of the infrastructure. Give us a call to learn more and to discuss how the program might be of benefit.
Do you provide hardware and software recommendations?
Yes. We have formed partnerships with key vendors to leverage greater levels of technical support and training. We do not accept “finders fees” or any other type of re-imbursement for making vendor referrals. Our goal is to recommend the optimal set of services for each client and we strive to maintain an un-biased position in the marketplace.